Local News
QDoc: a new venture that promises to change the way patients interact with doctors
By BERNIE BELLAN It was in May of this year when I read an article in the Winnipeg Free Press by business reporter Martin Cash which told of a new venture that was going to provide an entirely new way for people who needed to see a doctor for urgent care. The venture was known as QDoc and it was the brainchild of two members of our local Jewish community: Dave Berkowits and Dr. Norm Silver.
As Cash wrote at the time, “it is being designed as the Uber for medical clinics to help link local patients, especially the elderly, parents with young children and people in remote locations far from a hospital or medical centre easily and quickly — and at no cost — with local physicians using an innovative patent-pending technology.”
Fascinated as I was by Cash’s story – and subsequent stories in other news media, including on Global TV and CTV News, I thought it was early days and, rather than contact Silver and Berkowits immediately to write a story of my own, I would wait a few months to see how QDoc had evolved in that time.
Recently I sat down with Berkowits and Silver at their downtown Winnipeg office to find our more about how QDoc has progressed – and to try to obtain a better understanding of just who it is that QDoc is most likely to help.
As it was explained to me during the course of the lengthy conversation I had with Silver and Berkowits, QDoc is “designed for episodic care” – similar to what is available at the groundbreaking Minor Illness and Injury Clinic on Corydon, the concept for which both Silver and Berkowits helped develop.
I asked Berkowits and Silver to tell me about their respective backgrounds prior to becoming involved with QDoc.
Berkowits said that he’s long been involved “on the technical side. I’ve spent my whole career mostly in diagnostic imaging. Recently I spent 15 years commuting from Winnipeg to Calgary. This is very exciting because now it’s a chance to be at home – and a chance to work with Norm. Norm is very passionate about medical technology.”
Silver jumped in at that point to say that he had recently retired from his position as an emergency room paediatric physician – “as of July 1st,” he explained. “I really did only five or five shifts the past year,” he noted, as he’s been devoting his full time to developing QDoc.
Silver added that “Dave has loads of experience in technology, but a huge amount of his experience is medical related as well, and my area is medical, but I’m familiar with programming as well.”
I asked how long they’ve known each other?
“Many years,” Silver answered.
I asked how old they were?
Berkowits said he’s 60, while Silver said he’s 50, adding that “Dave looks younger while I look older.”
I asked whether Norm is the oldest of the three very well known Silver brothers (the other two being dermatologist Shane and financial planner Michael).
Silver said that he is – older than Shane by a year and a half, and six years older than Michael.
Dave Berkowits’s younger brother, by the way, is Rady JCC Executive Director Rob Berkowits. Dave Berkowits’s sister, Heather, is actually married to Norm Silver. There is also another sister in the Berkowits family: Heather. Dave is the oldest of the four Berkowits siblings, he said, with 10 years between him and Heather, who is the youngest of the four.
Silver noted that he and Berkowits have become especially close the past 10 years – often working out together at the Rady JCC, “where we try to solve the world’s medical technology problems.”
I wondered where the idea for QDoc came from?
Silver said that “one of us would come up with an idea – and we basically had no ego about these things – and one of us would say, ‘Here’s a great idea,’ and the other would say, ‘Yah, but maybe we should do it this way instead,’ and in the end we would come up with a way better idea than either one of us would have come up with on his own.”
It was just about a year ago that QDoc did what is known as a “soft launch”. Silver and Berkowits had received help from a variety of sources, of which key assistance came from something known as North Forge Technology Exchange. North Forge is an organization supported by a number of private businesses that provides support and advice for start-ups in the technology sector. QDoc began with $1 million in capital, all of which was raised in Manitoba. Both Silver and Berkowits poured a lot of their own money into the venture.
At that point I wanted to explore just how it is that QDoc works. Silver and Berkowits suggested that I actually go online and register on QDoc to see how easy it is to access their system.
Subsequently, I did that following my conversation with them. I went to the QDoc home page and filled out the information needed to register and complete a patient profile. It was simply a matter of giving some very basic data, including name, address, phone number, and medical numbers (both the 6 digit number and the 9 digit number that all Manitobans have).
Once that was completed there is an optional area in which you can give information about allergies, your family doctor’s name, and the name and address of a pharmacy to which you might want a prescription sent – if that is a result of your online visit with a doctor.
At that point you are asked to fill out information explaining why you would like to see a doctor. If you have pictures that might be useful to a doctor in understanding your situation, you are asked to upload them.
Then, you would click on a button that says “I am ready for the doctor.”
That’s where QDoc works like Uber, as Martin Cash noted in his May article. At any given time there are doctors available to speak with you. Given the information you’ve just provided, QDoc will determine which available doctor is best suited to respond to your query and, within minutes you should be contacted by a doctor.
Berkowits explained: “We look at things like geographic location. Then the doctors who are available will get text messages on their phone – and, just like Uber, the first one to answer the text will connect with you.”
Silver also noted that “95% of the patients who contact QDoc have been ‘self-triaging’” and have had experience explaining their symptoms when they’ve presented in person either to a doctor’s office, an urgent care centre, or an emergency room.
During the course of our conversation though, several times Silver and Berkowits remarked upon the fact that, as QDoc has grown rapidly in terms of the number of patient visits, it’s become apparent that the vast majority of users are rural based – upwards of 75% at the present time, Silver said.
“In the rural areas, it’s hard to see a doctor,” he noted. And, although there has been quite a bit of publicity about QDoc in media, as I noted at the outset, it’s been primarily through word of mouth that people have become aware of QDoc.
Others “have said their pharmacists told them about QDoc,” Silver added. “Or someone else might have called a quick care clinic, but were told they couldn’t be seen and were suggested to try QDoc instead. Health Links has recommended us. So have emergency rooms.”
Looking back to his own education in medical school, which was over 25 years ago, Silver said that, long before “virtual care” became a reality (and which really came into its own as a result of Covid), “70-90% of diagnoses were shown to be able to be made by history alone; that’s without seeing the patient. When you look at adding video and talking to the patient, we know from our own metrics that 95% of diagnoses can be done without having to touch the patient.”
He added that studies in BC and Ontario have shown that when people were asked what they thought of virtual care, “98% thought it was as good as, if not better than in-person care.”
I was curious though, as to what the doctors who were standing by to receive texts from QDoc would be doing when they’re not actually working with QDoc.
“They all have other jobs,” Silver explained. “I’d say 80% of them are emergency physicians – because they do shift work.”
I wondered how many QDoc visits require referrals to other doctors? (In the Free Press article, Martin Cash told the story of a woman who contacted QDoc when her seven-year-old son was hit with a baseball bat. The doctor who responded to her query arranged for her son to see an ear, nose, and throat specialist the next day.)
But, as Silver explained, that would have been the exception rather than the rule when it comes to consultations with a doctor on QDoc, saying that “95% of our patients are taken care of without any other help” needed from any other doctors.
Also, since those first reports of QDoc in various media appeared in May, QDoc has been able to assemble quite a bit more information about how the program is being utilized. For one, there’s been a monthly volume increase of 70% month over month each of the past four months. (There were 144 visits to QDoc in May, but well over 1,000 in August.) As a result of all the new data that’s been gathered based on who’s been using QDoc It’s been a constantly evolving learning curve, Silver explained, but they’ve now arrived at some interesting observations, including: “15% of our patients would have gone to the emergency department if we didn’t exist and, (as has already been noted) 76% of our patients are from outside of Winnipeg – that’s where the need is.”
As far as how patients interact with the doctors, I wondered about the software that’s used?
“We have our own software that we’ve built from scratch,” Berkowits explained. “It’s an end to end encrypted video conversation. The audio side of it is recorded and kept as part of a medical record.”
“So it protects the doctor – and the patient,” Silver added.
In terms of what the patient would actually see on their computer screen, here is how it was explained to me: The screen would show: “We are searching for a doctor for you.” Then, “when the doctor accepts the call, they would hit the link on their computer or mobile device and doctor and patient would be connected together, with both audio and video. The doctor would be writing notes and ordering prescriptions, if necessary, while the patient might be asked to upload pictures or, with video, show the doctor if they have, for instance, skin lesions or, say, it’s your son who’s having trouble breathing, the doctor could examine him on camera.
Then, the doctor could fax a prescription to a pharmacy of your choosing. (It may seem archaic but prescriptions are still faxed into pharmacies in Manitoba, rather than sent digitally.) If lab tests are needed, the patient can receive an order for tests that can be printed out and taken to a lab.
The results of those tests will be sent to the doctor who ordered the tests, but if, for instance, the patient didn’t actually go for the tests that the doctor might have ordered, QDoc will send a follow-up communication to the patient saying “You forgot.”
What QDoc also does, at the end of every interaction between a doctor and patient, is ask the patient whether QDoc can send a copy of the report prepared by whichever doctor has treated that particular patient to that patient’s family doctor.
I asked whether QDoc is available 24/7?
The answer was “Yes. We don’t always have coverage 24/7,” but the system will respond 24/7 and, if there is no doctor available at a particular moment you’ll be told that.
Currently, according to Silver, there are “34” doctors in the QDoc system. “We want it be as attractive as possible for doctors working with us, so we want to give them a lot of work. Most of them are pretty motivated. Eighty percent of our paediatric patients right now are seen within five minutes of logging on.”
Another benefit of QDoc is that the 34 doctors who presently make up the total number of physicians on call at present are all connected through WhatsApp, where they share information and can discuss particular cases.
Silver gave this example: “A doctor who’s seeing a patient who happens to be in Brandon and who should really be seen by a doctor in person can ask on WhatsApp: “Is there anyone in Brandon who can see such and such patient tomorrow?” and a physician in Brandon can respond, “Yes, I can see your patient.” (Since the likelihood is that Brandon doctor is an emergency room physician, he or she will also likely say: “Tell your patient to come to emergency and tell the nurse that I’ve agreed to see your patient.”
As Berkowits observed, “virtual health care – since the pandemic, has become widely accepted, but the platform that we’ve built is widely collaborative.”
Something that Silver added – about emergency room physicians, is that quite often they’ll deal with a case such as a car accident or a drug overdose where a patient may present in an unconscious or semi-conscious state, the doctor treats them, the patient wakes up – and can be quite belligerent. But treating a patient virtually, where the doctor is able to give immediate and effective treatment – and the patient is very much appreciative – well, that’s very rewarding for emergency doctors – and is one of the reasons so many of them are flocking to join QDoc.
I suggested to Silver and Berkowits though, that someone would have to have either a computer or a mobile device in order to contact Doc.
While they didn’t totally disagree, Silver gave an example of a new initiative that’s been taken in cooperation with the public sector as an example how QDoc can be used to help patients who have no access to a computer:
“We have a partnership with something called the Downtown Community Safety Partnership,” he explained. “They’re relatively new and they’re funded by government. They’re working with homeless people. If they can get the money, they’re going to be carrying tablets and then they can help homeless people contact us. A lot of these people don’t go to a doctor, they don’t go to a hospital, they don’t trust authority.” But, as Silver noted, a doctor from QDoc might be in the best position to provide help – through a worker from this downtown organization.
Similarly, QDoc will also be working with one personal care home by installing a large screen TV through which residents, with the help of an aide, will be able to communicate with a doctor.
I wondered though, whether an initiative of that sort wouldn’t be perceived as taking the place of a visit to a family doctor?
Silver said that wouldn’t be the purpose, but where it would make sense would be, for example, if a resident suddenly developed a rash – and it might take weeks to see a family doctor.
Again, it occurred to me that there could often be a language barrier between patients and doctors on QDoc. I wondered whether QDoc had any contingencies in place that might help to resolve difficulties of that sort.
Berkowits said that “there are translation services that are free from the government and we’re going to try and partner in real time so that we’ll have three people involved in a virtual call: the patient, the doctor, and the interpreter,” but, he admitted that’s not on the immediate horizon.
I asked how much QDoc could conceivably grow, especially if it continues at its current rate of 70% expansion every month?
Silver answered that “we’d like to get to one per cent market share.”
I asked what he meant by that?
He said it “translates into $15 million of revenue.”
I asked how many patients would have to use QDoc’s service to reach that goal?
He said it “would be 150,000 patient contacts a year.”
In the long term the goal is to open up in every province in Canada, Silver added.
As far as how much money QDoc makes on every call, they take 15% of whatever amount the physician would bill Manitoba Health Services.
Considering that Berkowits and Silver have some pretty serious ambitions to grow their company, starting first in Manitoba, then in all of Canada, with the possibility of licensing their software to other countries as well, I asked whether they’re looking for additional investors?
“We’ve talked about that a little bit,” Silver said. “But, we don’t think we need investors. We’ve been able to get a lot of grants so far ($200,000 worth, he specified). “We should be cash flow neutral by early next year – if we don’t keep hiring more programmers.” (He explained that currently QDoc has 10 programmers.)
I asked Berkowits, who’s the software guru behind QDoc, what more needs to be done with the existing software powering QDoc?
“We have a list of features that we want to keep introducing,” he explained. “When we started out initially we were pretty happy for just a patient and doctor to connect. But, as we built this out we started taking a look at other electronic medical record systems and how they do things, we also want to make it easier and better for the physician. We want to work on our platform.”
Berkowits then went on to describe some of the enhancements that DocQ would like to make, including incorporating: “Artificial intelligence, natural language processing, ambient listening, conscription services.” (There’s not enough room to expand upon each of those subjects here. Suffice to say that this is an entirely new world of virtual medicine that Berkowits and Silver are planning on entering.)
At the end of our conversation Silver suggested that, in addition to trying the QDoc portal to see how easy it is to register as a patient, I take a look at the reviews QDoc has received from patients. Now, while I’m always a little bit sceptical of online reviews, the number of Google reviews that I was able to see (69 as of the date I looked at them – Sept. 4) showed unanimous praise for QDoc. While this article was not intended as an endorsement of QDoc – although it might certainly be perceived that way, the high praise QDoc has received thus far from patients is certainly an indication that Berkowits and Silver have hit upon something that promises to fill a desperate need within our health care system.
Norm Silver had also suggested that I might want to talk with at least one of the doctors who is working with QDoc to get a sense of what a doctor’s perspective is on the QDoc platform.
I spoke with Dr. Taft Micks, who is an emergency room physician based out of Brandon. As I expected – given that Dr. Micks had volunteered to speak with me after having been contacted by Dr. Silver, he was quite enthusiastic about his experience with QDoc thus far. He told me that he’s been with QDoc from the very beginning – which goes back to last October.
As an emergency physician, Dr. Micks said that he’s constrained by several of the limitations that apply to the delivery of emergency medicine in this province. He noted that “I don’t fee like I can take the time to address people’s needs in emergency,” but when he’s on QDoc, “I’m able to connect with a patient almost instantaneously” and “from a physician’s perspective, I’m able to arrange treatment.”
Micks added that he’s like to see emergency services expanded, but he’s quite aware that’s not realistic at this point. And, even though he’d be prepared to put in more hours in the emergency ward in Brandon, where he’s currently working 32 hours a week, Micks is quite aware that expanding emergency services will require hiring more nurses – a problem that won’t be resolved in the short term.
As a result, he’s been spending increasing amounts of time working with QDoc and, he added, he’s hoping to scale back the amount of time he’ll be spending in the emergency department as a result.
Micks observed that what QDoc is doing “is the future of medicine.”
“The software is designed to be as physician friendly as possible – as opposed to other software” that he and other physicians have struggled to learn, he said.
His only concern, he noted, is that as QDoc becomes increasingly popular, wait times to interact with a physician might take longer, but in the meantime he said he’s been quite impressed with how the system has been working thus far.
Local News
Gavin Katz: “The next great Jewish football player”
By BERNIE BELLAN Back about 15 years ago I had the idea to hire renowned sports writer Scott Taylor to write occasional columns for The Jewish Post & News. Although the great Harvey Rosen – who passed away in 2022, was still our regular sports columnist, I thought that having Scott contribute his own takes on sports might add some additional flavour to the paper.
And it did – for several years – until Covid hit and I had to pare back expenses, including for freelance writers.
Scott has kept in touch from time to time since he last wrote for us though, so it was with great delight that I received an email from him the second week in June that had in the subject line: “Next Great Jewish Athlete.”
Here’s what Scott wrote in that email: “I was talking with Fort Garry Lions head coach John Makie last night.
“Thought you might like to know about the next great Jewish football player … if you don’t know already.”
Attached to the email was a poster that was a montage of different images – all highlighting someone by the name of Gavin Katz. Part of the poster is attached here – and in it you can see all sorts of accolades for young Gavin, including his having been designated “lineman of the year” by Coach Makie last year, as well as his having captained his pee-wee team (which is limited to players under 14 years of age).
I followed up Scott’s suggestion and contacted John Makie to try and get some comments from him about Gavin Katz, as well as contact information for Gavin’s parents.
Here’s what Coach Makie wrote to me about Gavin who, last year, was in his second (and final) year playing for the pee-wee level Fort Garry Lions:
“I’ve known Gavin Katz for a season of football. In this season, I’ve come to learn his grit, toughness and his sheer willingness to get to the ball. A lot of our players on the team would run to the ball, but Gavin sprinted. If he was challenged, he rose to the occasion. We made him our Most Outstanding Lineman not only because of his talents on the field but his leadership. He was committed to the process, he began to lead others to this through guidance and exemplary attendance.
“I am quite proud of Gavin and what he did for us this year.”
“Unfortunately, we came up just short last season, but Gavin taught us how to become a Cchampion and the Lions will be hungry for success next season.”
“I really hope he continues to play football!”
That was high praise for Gavin Katz, indeed. During my conversation with Makie he told me that Gavin’s father was Regan Katz and that Regan was the vice-president and Chief Operating Officer of the Winnipeg Goldeyes baseball team.
I contacted Regan and asked him whether I could get in touch with Gavin. Regan gave me Gavin’s phone number, but when I tried calling him all that I got was his voice messaging. I did leave a voice message, but didn’t hear back from Gavin right away – which should come as no surprise for anyone who’s tried contacting a teenager by phone: They simply don’t use their phones for phone calling – only for texting.
So, on a Saturday morning – when I figured Gavin would probably be at home, I emailed Regan again, asking him whether he could have Gavin call me. It was 10:40 in the morning. Regan responded that Gavin was still asleep.
I wrote back: “What? I thought he’d be up jogging or doing some heavy exercise at 7 AM. What kind of pro football player is he anyway?” (Um, if you’re reading this and not familiar with my writing style, I do veer into sarcasm quite readily.)
In any event, around 11 am Gavin did call me back and we had a most pleasant conversation. After talking to him I could well understand why Coach Makie was so effusive in his praise for him.
I began by asking Gavin where he goes to school?
He said he’s currently in the French immersion program at Ecole River Heights and before that he was also in the French immersion program at Sir William Osler School. Next September Gavin will be going to Kelvin, he said.
We then began to discuss his football career. I asked Gavin when he first started to play organized football?
He said that he started playing flag football five years ago – and that he still plays flag football (which has only five players on a side, as opposed to the 12 players on a side in tackle football). Gavin added that, in addition to playing flag football – which he really loves, he noted, he also coaches and referees flag football.
Gavin’s interest in playing tackle football though, was piqued by his attending a Winnipeg Blue Bombers camp for putative young players four years ago.
“That’s when I first put on pads,” he explains.
Gavin added that he’s been going to Blue Bomber games ever since he was quite young and that, at various times he’s had the privilege of meeting such Blue Bomber greats as Adam Bighill, Nick Demski, Brady Oliveira, and Zach Collaros.
Two years ago Gavin joined the Fort Garry Lions Pee Wee level team (when he was 12).
“My first year I was on the offensive line,” he notes. “My second year (last year) I started as a linebacker, but then I was moved to the defensive line.”
Here’s a link to a clip of Gavin showing his prowess as a defensive lineman in a game last fall: Gavin in action (He’s number 50 in the video.)
Now, while Gavin was not overly tall for his age last year… he was 5’4″ and weighed 135 pounds, he was certainly big enough to play on the defensive line at the Pee Wee level.
But – talk about a growth spurt! Gavin says he grew four inches since the Lions season ended in October; he’s now 5’8″, but even more impressive – he says he’s put on another 35 pounds – and in Gavin’s case, it’s all muscle.
I asked him where he works out and he answered that the family has a home gym, which he uses assiduously, in the evenings.
Gavin says he’s ready to move up to the next level of football, which would be at the Bantam level or Junior Varsity, and that he will try out for the Kelvin Clippers when he enters Kelvin this fall. He says though that he would probably “end up on the practice roster” for the Clippers varsity team where he will be fighting for a playing role, because if he does make the team because he’d be among the youngest players on the team (usually Grades 11 & 12 only).
Our conversation then turned to my asking Gavin about his family. I already knew his father’s name, I told him (and that his father was former mayor Sam Katz’s nephew), so I asked him what his mother’s name was? He said it was Mandy or Amanda and that her maiden name was Falk. Gavin also has a younger sister, Brynlee, who is eight, he said.
Gavin notes that he was bar mitzvahed last year. He’s also maintained very high marks in school, he says, getting a 91 in math and an 87 in science.
So, since Scott Taylor had billed Gavin as the “next great Jewish athlete” in his email to me about Gavin, I asked Gavin how far he wants to pursue football?
His answer was that “I’ll go as far as I can.”
Considering that he grew four inches and gained 35 pounds in less than a year, Gavin could very well be big enough soon to play on the defensive line for a team of under 16 year olds but, he says, “I like playing linebacker,” which requires a great deal more mobility than playing on the defensive line.
Still, linebackers have to combine a great many skills, including mobility, strength – and most of all, toughness, as they not only have to stop running backs, they often have to take on offensive linemen as well.
I asked Gavin what he likes most about playing linebacker? His answer: “I like hitting.” (Now, don’t take that the wrong way. It’s simply the enjoyment that many football players derive from the contact that comes with playing tackle football. And these days many young women have begun taking up tackle football for the same reason.)
But, what about injuries? I wondered. Has Gavin suffered any? I asked him.
“I’ve had a few injuries,” he answered. “I dislocated the growth plate in my elbow,” he noted and, “when I was ten I injured my achilles tendon,” he added. However, in neither case did Gavin require surgery – lucky for him.
How far into the future did Gavin see his football career headed? I asked him. He was ready with the answer: “I’d like to play for the Arizona Sun Devils” (the name of the Arizona State football team.
I told Gavin that, in past years (when I was more active as a writer) I’d profiled many young Jewish athletes for The Jewish Post & News. One of the athletes with the most potential was a young hockey player who could skate like the wind, I told Gavin, but unfortunately, he stopped growing and, as his coach at the time told me, he could teach skills, but he couldn’t teach “height.”
In Gavin Katz’s case though, since he’s only 14 and is already growing rapidly, it seem certain that his height and weight are not going to hold him back from continuing to excel at football when he moves up the ladder of stiffening competition as he grows older.
It will be interesting to check in with Gavin on a regular basis in the coming years to see how he’s progressing. Winnipeg’s Jewish community hasn’t produced too many star football players over the years, although I did mention to Gavin that I had done a story about a young man who had played for the Grant Park Pirates several years ago – and that my writing now about Gavin was going to lead me to try to look in our archives for that story to remind me who it was that I had written about – and perhaps whether I could find out anything about where he had gone with his football career.
It turned out that the young man’s name was Nahaniel Lisak and that he had been nominated the Jewish Athlete of the Year award back in 2022 when he was 17 years old, but was already 6’2″ and weighed an impressive 295 pounds. Here’s what the Rady JCC had written about Lisak prior to that year’s sports dinner: “He was named to the CFC (Canada Football Chat) All-Canadian First Team and was the recipient of the Winnipeg High School Football League (WHSFL) Kas Vidruk Lineman of the Year. At the school level he was named the Grant Park Football Most Valuable Player and was awarded the school’s Football Captain Award. He was runner up for the 2021 WHSFL Defensive MVP & 2021 Harry Hood Citizenship Award. In grade 10 he became a known player in Manitoba and was named a Nationally ranked top 100 player in Canada, being a top 5 Manitoban and top three defensive tackle in the 2022 graduating class.”
I Googled Nathaniel Lisak to see if I could find out anything about him now and saw that he’s realized his dream of attending McMaster University (where he’s in his fourth year of Commerce) and is also a star player for the McMaster Marauders.
So Gavin, if you’re reading this – there’s a stellar example of someone whose career you could emulate. But the Arizona Sun Devilis? Couldn’t you settle for the University of Manitoba Bisons? Why do our best and brightest almost always want to leave Winnipeg?
Local News
Rabbi Shmuly Altein passes at age 43
By BERNIE BELLAN Rabbi Shmuly Altein, the dynamic and charismatic oldest child of Rabbi Avrohom and Bracha Altein, has passed away on June 18 at age 43 after a long illness.
Rabbi Altein, who was born in Winnipeg and who returned here in 2008 following his rabbinical training – along with his wife Adina, had, for many years, been instrumental in building up Chabad’s impact upon hundreds of Winnipeggers through his leading what started as the Jewish Learning Project and which, in time, transformed into the Jewish Learning Institute.
Rabbi Shmuly’s wife Adina was also the guiding force behind what became the Chabad Preschool and Childcare centre. Together, the Alteins brought their energy into introducing so many members of Winnipeg’s Jewish community to Chabad.
Following is information sent by Rabbi Altein’s sister-in-law, Dvora Altein: “Rabbi Shmuly carried a smile that could light up souls and heal hearts. When he and his wife Adina arrived in Winnipeg in 2008, he poured himself — and his family — into building and strengthening the Jewish community here. His creative vision sparked initiative after initiative, many of which continue to inspire Jewish organizations across the city to this day.”
“His greatest passion, connecting souls, and that light he brought to Winnipeg still shines, and will shine forever.
“Rabbi Shmuly, with his great heart and his counsel that healed souls, was a true example of love for his fellow Jew.
“Even through his courageous battle with illness — with strength and with faith — Shmuly continued to serve as Rabbi, teaching, inspiring, and uplifting others, and he and Adina remained a source of inspiration for their entire community in Wesley Hills.
“Rabbi Shmuly was surrounded by his family in his final moments. Rabbi Avrohom Altein, Rebbetzin Bracha, and Rabbi Menachem from Winnipeg were with him in New York, together with the rest of his siblings.
“The funeral took place this morning in New York.
“Adina and the children — Musi, JJ, Sroly, Goldie, and Yossi — our hearts are with you.
“We will continue in his special way — to be a light in every place he touched.”
A 2013 photo of Adina and Rabbi Shmuly Altein at a Purim celebration – which exemplified the humour the Alteins brought to their roles as leaders of the Chabad movement in Winnipeg
Local News
Jewish Federation holds first ever “town hall”
By BERNIE BELLAN It was a relatively small turnout – maybe 70 people were at the Shaarey Zedek Sunday morning, June 14 – but it may have been the start of a new foray by the Jewish Federation of Winnipeg into community outreach when a “town hall” was held to which members of the Jewish community had been invited to attend.
I had broached the idea of the Federation’s holding a community town hall with Federation CEO Jeff Lieberman back in the fall on an evening when he and newly installed Federation President Carrie Shenkarow had invited members of the community to come meet them for some one on one conversations.
I was disappointed that evening how few individuals showed up, so I shouldn’t have been surprised that the turnout for the town hall itself was relatively low.
But, give full marks to Lieberman and the others who were on the panel with him on June 14 for coming out to an event where they were prepared to answer any and all questions from audience members, as well as respond to questions that had been sent in by members of the community prior to the actual town hall.
Now, I should make clear that I have a particular position when it comes to attending any type of forum of the sort the Jewish Federation held, which is that any and all questions should be allowed – even if those questions might anger both the respondents to the question and audience members as well.
Toward almost the very end of the town hall I did ask a question that did elicit a somewhat negative reaction from within the audience – about the uproar over the upcoming Nakba exhibit at the Canadian Museum for Human Rights, but I’ll save what I asked and the response I got for later. Suffice to say for the time being, it seems apparent the suggestion that some Palestinians were forcibly expelled from their homes and have a right to have their story told is anathema to many in the Jewish community.
The town hall was moderated by Neil Duboff. Accompanying Duboff on the podium at the Shaarey Zedek were four other individuals, each of whom was representing a particular Jewish organization: the aforesaid Jeff Lieberman, CEO of the Jewish Federation of Winnipeg; Dr. Ruth Ashrafi, Regional Director, B’nai Brith Canada; Gustavo Zentner, CIJA Vice-President, Manitoba and Saskatchewan; and Bellle Jarniewski, Executive Director, The Jewish Heritage Centre of Western Canada. Later in the program, they were joined on the podium by Rabbi Anibal Mass of Shaarey Zedek Congregation.
Each of the panellists gave what turned out to be fairly lengthy descriptions of what it is they do in their opening remarks, lasting a total of 20 minutes.
From time to time William Sagel, who is community security director for the Jewish Federation, but was not present in person, also joined in the discussion via a remote link.
Rather than report on how each of the panellists described what they do in their respective positions, I’ll jump right into the question and answer session that ensued. However, the initial question and answer segment of the program turned out to consist of questions that had been submitted beforehand and were read out by Neil Duboff, who took turns asking different panellists to respond to different questions.
Considering that a town hall is supposed to be a forum where, after opening remarks by whoever is going to respond to questions from audience members, the floor is supposed to be opened up to members of the audience to ask questions, having Neil Duboff read questions that had been submitted beforehand contradicted what is supposed to happen at a town hall, but hey: This was a first for our community, so I’ll give them a pass this town – but guys, next time – if there is a next time, how about having a real town hall?
What follows are snippets of what turned out to be a very long event that ran well past the allotted two hours that had originally been set aside. (If answers to questions posed, either by Duboff – reading from questions that had been submitted or by actual audience members themselves, seem exceptionally short, it’s for reasons of space, not because respondents gave abbreviated answers.)
The first question Duboff asked, and which was directed at Gustavo Zentner, was: “What is CIJA’s strategy for holding public officials accountable when current laws are not being enforced?”
Zentner responded that he prefers to meet one on one with officials – on a confidential basis, but he tries “to set a paper trail of accountability.”
One particular event that had a significant impact on the relationship CIJA (as well as other community organizations, other panellists noted) has had with politicians at various levels of government was the Bondi Beach attack in Australia last December during Chanukah, when 15 people were killed and 40 wounded by two gunmen who opened fire as members of the Sydney Jewish community were gathered to celebrate Chanukah on the beach.
Zentner noted that, following that attack, he met with the premier of Manitoba as well as the leader of the opposition, to discuss how the Manitoba government could bolster security for the Jewish community here.
Zentner said that, coming out of that discussion, the Manitoba government has now created a position of prosecutor specifically to deal with hate crimes and that the government “gave specific funds for security infrastructure for the community.”
He added that “two weeks ago” the Winnipeg Chief of Police released hate crime stats for the City of Winnipeg. “We were interviewed four times in 24 hours” about what the chief had said, Zentner added.
The next question Duboff asked was addressed to Jeff Lieberman: “What does the Federation do to prevent people from attending events who aren’t invited?”
Lieberman answered: “We pre-register” attendees.
He also said he wanted to add something to Zentner’s response to the question asked about holding public officials accountable.
He referred to Premier Wab Kinew’s controversial comment at the Federal NDP convention, held this past March, when Kinew said “Let the Epstein class fight the Epstein war” – a remark that was widely regarded as a dog whistle to antisemites.
Lieberman said that “Kinew said some things that were not favourable. We met with him and around one month later we got $1 million in new funding for security.”
Duboff asked Ruth Ashrafi to comment about the upcoming Nakba exhibit at the CMHR – which is scheduled to open June 27.
Ashrafi noted that in December 2023, in response to Israel’s incursion into Gaza following the October 7 massacre, there had been a “die-in” at the CMHR and word began to circulate that the CMHR was preparing to open an exhibit about the Nakba.
In April 2024, Ashrafi said, lawyer David Matas, acting on behalf of B’nai Brith Canada, sent a letter to the CMHR, in which he voiced reasons that such an exhibit should not be mounted.
In November 2025, Ashrafi added, Jewish organizations were supposed to be informed about the Nakba exhibit, “but B’nai Brith wasn’t informed.”
She also referred to “all that other nonsense you can be a very good Jew and a non-Zionist.”
Belle Jarniewski also spoke about the Nakba exhibit, saying “consultation has not taken place on the exhibit…The problematic title suggests that the very creation and ongoing existence of the State of Israel is an ongoing catastrophe…This exhibit is putting a target on the backs of Jews across Canada…They (the CMHR) consulted with six percent of Jews across Canada – who are not Zionists…Carla Compton (the newly elected MLA for Tuxedo) said that ‘a museum is supposed to be about facts, not feelings’…The museum refused to say who is on the advisory council for the exhibit.”
Gustavo Zentner added: “The moment we were advised of the exhibit in November we asked them (the CMHR) not to make any more announcements…It is the federal government’s responsibility to take action on this problem. It doesn’t matter whether the government appointed the board.”
Duboff asked Lieberman: “What security planning is underway for community events?”
Lieberman asked Williams Sagel to respond. Sagel said there are security enhancements being implemented across a wide swath of community institutions, but he didn’t want to get into details.
Duboff asked a follow-up question: “What do you say to the suggestion that community responses to security threats are inadequate?”
Lieberman responded that “We have to be very careful what we do.”
Questions from the audience then followed. As one might expect, given the opportunity to speak, once handed the microphone, most audience members would go on and on without asking a question.
Here, in capsule form, are some of the questions asked:
“Why is there no Israeli person on the panel?”
“Why not put on a counter exhibit to the CMHR exhibit at the Convention Centre?”
“Why do we have three different organizations dealing with antisemitism?” (Actually, the questioner could have asked “Why do we have four different organizations” doing that, because the Jewish Federation, B’nai Brith, CIJA, and the recently formed Manitoba Institute to Combat Antisemitism, which is part of the Jewish Heritage Centre of Western Canada, all deal with antisemitism in one way or another.)
“How is what Belle is doing different from what Ruth and Gustavo are doing?”
Jarniewski responded: “We all collaborate all the time.”
A questioner asked what can be done about the Winnipeg Free Press which, he suggested, rarely prints an op-ed defending Israel.
Lieberman said: “It is not our mandate to take a stand against that particular business.”
A questioner asked “Why isn’t ‘Shomrim’ incorporated into the community?”
For readers unfamiliar with who “Shomrim” are, here is something generated by AI about Shomrim: “Shomrim Toronto is a dedicated volunteer organization committed to ensuring the safety and security of the Jewish communities across the Greater Toronto Area. As guardians of peace (Shalom), we bridge the gap between the community and local law enforcement through vigilant community patrols, educational programs, and direct incident response.”
In Montreal, “This is the community safety and emergency response patrol operating primarily within the Hasidic and broader Jewish communities (particularly in the Tosh and Outremont areas).”
Lieberman responded: “The organizations in Toronto an Montreal have been operated for numerous years.”
William Sagel added: “We’re training volunteers for the future.”
Then, I asked my question, followed by angry muttering from the audience. I began by suggesting that the Jewish community is far more diffuse than the panelists would have us believe and the idea that there is unanimity about the Nakba is not right. I also said that speaking at this particular “town hall” was really nothing more than speaking in an ‘echo chamber’ since none of the questions asked dared to challenge accepted wisdoms about Israel and the Nakba. I asked: “Is it not possible to acknowledge the existence of what Palestinians refer to as the Nakba?” (And, for anyone who might think what I said was absolutely outrageous, I simply suggest you do some reading about what Israeli leaders, including David Ben Gurion, Chaim Weizman, and many others, said about the necessity of expelling large portions of the Palestinian population in order to create a viable State of Israel. I deal in reality, not mythology. And yes, I know that 800,000 Jews were also forced to leave their homes in Arab lands.)
Gustavo Zentner said: “The museum has not been transparent in its dealings….The (federal) government has a responsibility to step in and handle its responsibilities for corporate governance.”
A series of questions were asked by audience members about financial aid for members of the community, either to attend Gray Academy or Jewish camps. One audience member said that more parents are now sending their kids to Gray Academy or to Jewish camps as a result of antisemitism, but there was a need for more bursaries for those kids.
Jeff Lieberman agreed that “more and more kids” have left public schools and enrolled in Gray Academy after facing antisemitism in public school. He added that Gray Academy is giving out “$1 million in bursaries” each year. Lieberman pointed out that Gray Academy Head of School Lori Binder was in the audience and he asked her to come to the front to address the question of financial aid for parents wanting to send their kids to Gray Academy.
Binder said: “No one who comes to our door will ever be denied a Jewish education,” but in response to the suggestion from one audience member that non-Jewish families are receiving financial aid to send their kids to Gray Academy, Binder was unequivocal in saying that’s not true, saying that “non-Jewish families are not receiving financial assistance at all.”
Although this has been a long article to read (if you made it this far) I’ve really only attempted to give a flavour of what happened at the town hall. By the time it was nearing an end, Neil Duboff suggested that it would be a good idea to hold another such town hall. Yes, tempers may fray at a town hall (and I’m used to being criticized for daring to say things that don’t go over well with many others), but it was a very civil discussion, albeit with not enough time for questions from actual audience members. Full credit to Jeff Lieberman for following through on my suggestion to hold a town hall. And now that there’s been one – and the organizers may have learned where they can improve things, it would be a good idea to hold another one – but please, try to include members of the community who are either disaffected – which I would suggest is the majority of the Jewish community, or even those who are stridently opposed to the positions taken by our established Jewish organizations.
