Local News
QDoc: a new venture that promises to change the way patients interact with doctors
By BERNIE BELLAN It was in May of this year when I read an article in the Winnipeg Free Press by business reporter Martin Cash which told of a new venture that was going to provide an entirely new way for people who needed to see a doctor for urgent care. The venture was known as QDoc and it was the brainchild of two members of our local Jewish community: Dave Berkowits and Dr. Norm Silver.
As Cash wrote at the time, “it is being designed as the Uber for medical clinics to help link local patients, especially the elderly, parents with young children and people in remote locations far from a hospital or medical centre easily and quickly — and at no cost — with local physicians using an innovative patent-pending technology.”
Fascinated as I was by Cash’s story – and subsequent stories in other news media, including on Global TV and CTV News, I thought it was early days and, rather than contact Silver and Berkowits immediately to write a story of my own, I would wait a few months to see how QDoc had evolved in that time.
Recently I sat down with Berkowits and Silver at their downtown Winnipeg office to find our more about how QDoc has progressed – and to try to obtain a better understanding of just who it is that QDoc is most likely to help.
As it was explained to me during the course of the lengthy conversation I had with Silver and Berkowits, QDoc is “designed for episodic care” – similar to what is available at the groundbreaking Minor Illness and Injury Clinic on Corydon, the concept for which both Silver and Berkowits helped develop.
I asked Berkowits and Silver to tell me about their respective backgrounds prior to becoming involved with QDoc.
Berkowits said that he’s long been involved “on the technical side. I’ve spent my whole career mostly in diagnostic imaging. Recently I spent 15 years commuting from Winnipeg to Calgary. This is very exciting because now it’s a chance to be at home – and a chance to work with Norm. Norm is very passionate about medical technology.”
Silver jumped in at that point to say that he had recently retired from his position as an emergency room paediatric physician – “as of July 1st,” he explained. “I really did only five or five shifts the past year,” he noted, as he’s been devoting his full time to developing QDoc.
Silver added that “Dave has loads of experience in technology, but a huge amount of his experience is medical related as well, and my area is medical, but I’m familiar with programming as well.”
I asked how long they’ve known each other?
“Many years,” Silver answered.
I asked how old they were?
Berkowits said he’s 60, while Silver said he’s 50, adding that “Dave looks younger while I look older.”
I asked whether Norm is the oldest of the three very well known Silver brothers (the other two being dermatologist Shane and financial planner Michael).
Silver said that he is – older than Shane by a year and a half, and six years older than Michael.
Dave Berkowits’s younger brother, by the way, is Rady JCC Executive Director Rob Berkowits. Dave Berkowits’s sister, Heather, is actually married to Norm Silver. There is also another sister in the Berkowits family: Heather. Dave is the oldest of the four Berkowits siblings, he said, with 10 years between him and Heather, who is the youngest of the four.
Silver noted that he and Berkowits have become especially close the past 10 years – often working out together at the Rady JCC, “where we try to solve the world’s medical technology problems.”
I wondered where the idea for QDoc came from?
Silver said that “one of us would come up with an idea – and we basically had no ego about these things – and one of us would say, ‘Here’s a great idea,’ and the other would say, ‘Yah, but maybe we should do it this way instead,’ and in the end we would come up with a way better idea than either one of us would have come up with on his own.”
It was just about a year ago that QDoc did what is known as a “soft launch”. Silver and Berkowits had received help from a variety of sources, of which key assistance came from something known as North Forge Technology Exchange. North Forge is an organization supported by a number of private businesses that provides support and advice for start-ups in the technology sector. QDoc began with $1 million in capital, all of which was raised in Manitoba. Both Silver and Berkowits poured a lot of their own money into the venture.
At that point I wanted to explore just how it is that QDoc works. Silver and Berkowits suggested that I actually go online and register on QDoc to see how easy it is to access their system.
Subsequently, I did that following my conversation with them. I went to the QDoc home page and filled out the information needed to register and complete a patient profile. It was simply a matter of giving some very basic data, including name, address, phone number, and medical numbers (both the 6 digit number and the 9 digit number that all Manitobans have).
Once that was completed there is an optional area in which you can give information about allergies, your family doctor’s name, and the name and address of a pharmacy to which you might want a prescription sent – if that is a result of your online visit with a doctor.
At that point you are asked to fill out information explaining why you would like to see a doctor. If you have pictures that might be useful to a doctor in understanding your situation, you are asked to upload them.
Then, you would click on a button that says “I am ready for the doctor.”
That’s where QDoc works like Uber, as Martin Cash noted in his May article. At any given time there are doctors available to speak with you. Given the information you’ve just provided, QDoc will determine which available doctor is best suited to respond to your query and, within minutes you should be contacted by a doctor.
Berkowits explained: “We look at things like geographic location. Then the doctors who are available will get text messages on their phone – and, just like Uber, the first one to answer the text will connect with you.”
Silver also noted that “95% of the patients who contact QDoc have been ‘self-triaging’” and have had experience explaining their symptoms when they’ve presented in person either to a doctor’s office, an urgent care centre, or an emergency room.
During the course of our conversation though, several times Silver and Berkowits remarked upon the fact that, as QDoc has grown rapidly in terms of the number of patient visits, it’s become apparent that the vast majority of users are rural based – upwards of 75% at the present time, Silver said.
“In the rural areas, it’s hard to see a doctor,” he noted. And, although there has been quite a bit of publicity about QDoc in media, as I noted at the outset, it’s been primarily through word of mouth that people have become aware of QDoc.
Others “have said their pharmacists told them about QDoc,” Silver added. “Or someone else might have called a quick care clinic, but were told they couldn’t be seen and were suggested to try QDoc instead. Health Links has recommended us. So have emergency rooms.”
Looking back to his own education in medical school, which was over 25 years ago, Silver said that, long before “virtual care” became a reality (and which really came into its own as a result of Covid), “70-90% of diagnoses were shown to be able to be made by history alone; that’s without seeing the patient. When you look at adding video and talking to the patient, we know from our own metrics that 95% of diagnoses can be done without having to touch the patient.”
He added that studies in BC and Ontario have shown that when people were asked what they thought of virtual care, “98% thought it was as good as, if not better than in-person care.”
I was curious though, as to what the doctors who were standing by to receive texts from QDoc would be doing when they’re not actually working with QDoc.
“They all have other jobs,” Silver explained. “I’d say 80% of them are emergency physicians – because they do shift work.”
I wondered how many QDoc visits require referrals to other doctors? (In the Free Press article, Martin Cash told the story of a woman who contacted QDoc when her seven-year-old son was hit with a baseball bat. The doctor who responded to her query arranged for her son to see an ear, nose, and throat specialist the next day.)
But, as Silver explained, that would have been the exception rather than the rule when it comes to consultations with a doctor on QDoc, saying that “95% of our patients are taken care of without any other help” needed from any other doctors.
Also, since those first reports of QDoc in various media appeared in May, QDoc has been able to assemble quite a bit more information about how the program is being utilized. For one, there’s been a monthly volume increase of 70% month over month each of the past four months. (There were 144 visits to QDoc in May, but well over 1,000 in August.) As a result of all the new data that’s been gathered based on who’s been using QDoc It’s been a constantly evolving learning curve, Silver explained, but they’ve now arrived at some interesting observations, including: “15% of our patients would have gone to the emergency department if we didn’t exist and, (as has already been noted) 76% of our patients are from outside of Winnipeg – that’s where the need is.”
As far as how patients interact with the doctors, I wondered about the software that’s used?
“We have our own software that we’ve built from scratch,” Berkowits explained. “It’s an end to end encrypted video conversation. The audio side of it is recorded and kept as part of a medical record.”
“So it protects the doctor – and the patient,” Silver added.
In terms of what the patient would actually see on their computer screen, here is how it was explained to me: The screen would show: “We are searching for a doctor for you.” Then, “when the doctor accepts the call, they would hit the link on their computer or mobile device and doctor and patient would be connected together, with both audio and video. The doctor would be writing notes and ordering prescriptions, if necessary, while the patient might be asked to upload pictures or, with video, show the doctor if they have, for instance, skin lesions or, say, it’s your son who’s having trouble breathing, the doctor could examine him on camera.
Then, the doctor could fax a prescription to a pharmacy of your choosing. (It may seem archaic but prescriptions are still faxed into pharmacies in Manitoba, rather than sent digitally.) If lab tests are needed, the patient can receive an order for tests that can be printed out and taken to a lab.
The results of those tests will be sent to the doctor who ordered the tests, but if, for instance, the patient didn’t actually go for the tests that the doctor might have ordered, QDoc will send a follow-up communication to the patient saying “You forgot.”
What QDoc also does, at the end of every interaction between a doctor and patient, is ask the patient whether QDoc can send a copy of the report prepared by whichever doctor has treated that particular patient to that patient’s family doctor.
I asked whether QDoc is available 24/7?
The answer was “Yes. We don’t always have coverage 24/7,” but the system will respond 24/7 and, if there is no doctor available at a particular moment you’ll be told that.
Currently, according to Silver, there are “34” doctors in the QDoc system. “We want it be as attractive as possible for doctors working with us, so we want to give them a lot of work. Most of them are pretty motivated. Eighty percent of our paediatric patients right now are seen within five minutes of logging on.”
Another benefit of QDoc is that the 34 doctors who presently make up the total number of physicians on call at present are all connected through WhatsApp, where they share information and can discuss particular cases.
Silver gave this example: “A doctor who’s seeing a patient who happens to be in Brandon and who should really be seen by a doctor in person can ask on WhatsApp: “Is there anyone in Brandon who can see such and such patient tomorrow?” and a physician in Brandon can respond, “Yes, I can see your patient.” (Since the likelihood is that Brandon doctor is an emergency room physician, he or she will also likely say: “Tell your patient to come to emergency and tell the nurse that I’ve agreed to see your patient.”
As Berkowits observed, “virtual health care – since the pandemic, has become widely accepted, but the platform that we’ve built is widely collaborative.”
Something that Silver added – about emergency room physicians, is that quite often they’ll deal with a case such as a car accident or a drug overdose where a patient may present in an unconscious or semi-conscious state, the doctor treats them, the patient wakes up – and can be quite belligerent. But treating a patient virtually, where the doctor is able to give immediate and effective treatment – and the patient is very much appreciative – well, that’s very rewarding for emergency doctors – and is one of the reasons so many of them are flocking to join QDoc.
I suggested to Silver and Berkowits though, that someone would have to have either a computer or a mobile device in order to contact Doc.
While they didn’t totally disagree, Silver gave an example of a new initiative that’s been taken in cooperation with the public sector as an example how QDoc can be used to help patients who have no access to a computer:
“We have a partnership with something called the Downtown Community Safety Partnership,” he explained. “They’re relatively new and they’re funded by government. They’re working with homeless people. If they can get the money, they’re going to be carrying tablets and then they can help homeless people contact us. A lot of these people don’t go to a doctor, they don’t go to a hospital, they don’t trust authority.” But, as Silver noted, a doctor from QDoc might be in the best position to provide help – through a worker from this downtown organization.
Similarly, QDoc will also be working with one personal care home by installing a large screen TV through which residents, with the help of an aide, will be able to communicate with a doctor.
I wondered though, whether an initiative of that sort wouldn’t be perceived as taking the place of a visit to a family doctor?
Silver said that wouldn’t be the purpose, but where it would make sense would be, for example, if a resident suddenly developed a rash – and it might take weeks to see a family doctor.
Again, it occurred to me that there could often be a language barrier between patients and doctors on QDoc. I wondered whether QDoc had any contingencies in place that might help to resolve difficulties of that sort.
Berkowits said that “there are translation services that are free from the government and we’re going to try and partner in real time so that we’ll have three people involved in a virtual call: the patient, the doctor, and the interpreter,” but, he admitted that’s not on the immediate horizon.
I asked how much QDoc could conceivably grow, especially if it continues at its current rate of 70% expansion every month?
Silver answered that “we’d like to get to one per cent market share.”
I asked what he meant by that?
He said it “translates into $15 million of revenue.”
I asked how many patients would have to use QDoc’s service to reach that goal?
He said it “would be 150,000 patient contacts a year.”
In the long term the goal is to open up in every province in Canada, Silver added.
As far as how much money QDoc makes on every call, they take 15% of whatever amount the physician would bill Manitoba Health Services.
Considering that Berkowits and Silver have some pretty serious ambitions to grow their company, starting first in Manitoba, then in all of Canada, with the possibility of licensing their software to other countries as well, I asked whether they’re looking for additional investors?
“We’ve talked about that a little bit,” Silver said. “But, we don’t think we need investors. We’ve been able to get a lot of grants so far ($200,000 worth, he specified). “We should be cash flow neutral by early next year – if we don’t keep hiring more programmers.” (He explained that currently QDoc has 10 programmers.)
I asked Berkowits, who’s the software guru behind QDoc, what more needs to be done with the existing software powering QDoc?
“We have a list of features that we want to keep introducing,” he explained. “When we started out initially we were pretty happy for just a patient and doctor to connect. But, as we built this out we started taking a look at other electronic medical record systems and how they do things, we also want to make it easier and better for the physician. We want to work on our platform.”
Berkowits then went on to describe some of the enhancements that DocQ would like to make, including incorporating: “Artificial intelligence, natural language processing, ambient listening, conscription services.” (There’s not enough room to expand upon each of those subjects here. Suffice to say that this is an entirely new world of virtual medicine that Berkowits and Silver are planning on entering.)
At the end of our conversation Silver suggested that, in addition to trying the QDoc portal to see how easy it is to register as a patient, I take a look at the reviews QDoc has received from patients. Now, while I’m always a little bit sceptical of online reviews, the number of Google reviews that I was able to see (69 as of the date I looked at them – Sept. 4) showed unanimous praise for QDoc. While this article was not intended as an endorsement of QDoc – although it might certainly be perceived that way, the high praise QDoc has received thus far from patients is certainly an indication that Berkowits and Silver have hit upon something that promises to fill a desperate need within our health care system.
Norm Silver had also suggested that I might want to talk with at least one of the doctors who is working with QDoc to get a sense of what a doctor’s perspective is on the QDoc platform.
I spoke with Dr. Taft Micks, who is an emergency room physician based out of Brandon. As I expected – given that Dr. Micks had volunteered to speak with me after having been contacted by Dr. Silver, he was quite enthusiastic about his experience with QDoc thus far. He told me that he’s been with QDoc from the very beginning – which goes back to last October.
As an emergency physician, Dr. Micks said that he’s constrained by several of the limitations that apply to the delivery of emergency medicine in this province. He noted that “I don’t fee like I can take the time to address people’s needs in emergency,” but when he’s on QDoc, “I’m able to connect with a patient almost instantaneously” and “from a physician’s perspective, I’m able to arrange treatment.”
Micks added that he’s like to see emergency services expanded, but he’s quite aware that’s not realistic at this point. And, even though he’d be prepared to put in more hours in the emergency ward in Brandon, where he’s currently working 32 hours a week, Micks is quite aware that expanding emergency services will require hiring more nurses – a problem that won’t be resolved in the short term.
As a result, he’s been spending increasing amounts of time working with QDoc and, he added, he’s hoping to scale back the amount of time he’ll be spending in the emergency department as a result.
Micks observed that what QDoc is doing “is the future of medicine.”
“The software is designed to be as physician friendly as possible – as opposed to other software” that he and other physicians have struggled to learn, he said.
His only concern, he noted, is that as QDoc becomes increasingly popular, wait times to interact with a physician might take longer, but in the meantime he said he’s been quite impressed with how the system has been working thus far.
Local News
Allocations to Beneficiary Agencies of Jewish Federation largely unchanged from previous year
By BERNIE BELLAN I’ve been reporting on allocations given to the 12 beneficiary agencies of the Jewish Federation for over 10 years now. I have also been producing tables each year to show how much allocations have gone up or down over the years, but I’ve simply run out of room to produce a table that would be readable and fit into a reasonable amount of space, so this year I’m providing a table that shows allocations only for this year and each of the three preceding years.
By way of explanation, each year the Jewish Federation of Winnipeg allocates funds to 12 beneficiary agencies, although one of the agencies, The Irma Penn School of Jewish Learning, did not apply for funding this past year (nor either of the two preceding years). As well, as the report of the Allocation Committee notes, “The Jewish Learning Institute resumed their participation in the Allocations process after a hiatus of a few years to enhance their revitalized programming. “
The allocations are to be given to the agencies on September 1.
The total amount allocated to the agencies is slightly higher than the total of last year’s allocations to agencies: $2,856,400 in 2024/25 compared with $2,793,000 in 2023/24. Interestingly, the most ever allocated by the Jewish Federation to its beneficiary agencies was $3,003,000 in 2021/22. In 2014/15 the total allocated was $2,653,800, so when one takes into account the effects of inflation, the allocations that agencies are to receive this year are far less than what those agencies received 10 years ago.
In the report of the Allocations Committee, it was noted that The Jewish Federation of Winnipeg (JFW) raises funds through the Combined Jewish Appeal (CJA) Campaign, which are used to sustain the programs and services it offers to the Jewish community, its beneficiary agencies, and global needs. The Allocations Committee has developed a process for beneficiary agencies to request a portion of the funds raised by the CJA Campaign and reviews these requests while considering community priorities. This year, the events of October 7, 2023, and the subsequent war meant that the activities of the Jewish community here and in Israel are more important than ever.
Our committee is aware of the increased financial pressures that are being faced by Jewish community organizations. High inflation, the rising costs of goods and shipping, as well as needed increases in staff wages, means that our community organizations are being challenged. These rising costs are also being met by the JFW. Thank you to the tireless CJA Team, professionals and volunteers, who make the Allocations process possible. The money given by our donors is vital to the continuing growth and success of the Winnipeg Jewish community.
The Allocations Committee is composed of volunteers who sit on the Committee, as well as; the President and Vice President of the JFW Board; the Chair and Vice Chair of the CJA Campaign; the Chair(s) of the Women’s Philanthropy program; the Chair(s) of the Planning Committee; and the Chair of the Jewish Foundation of Manitoba. The Asper Foundation’s President participated in the committee this year and was an invaluable resource. Volunteers who serve on beneficiary organizations’ boards are not permitted to sit on the Allocations Committee, as this presents a conflict of interest.
2024 Innovations to the Allocations process
Last year, only those organizations which requested $250,000+ were asked to present to the committee, but many of the smaller beneficiaries told us that they wanted to discuss their organization’s requests in person. After receiving feedback from the beneficiary organizations, the Allocations committee decided to reinstate presentations by all beneficiaries.
2024 was Brent Schacter’s last year as Chair of the Allocations committee. Thanks to Dr. Schacter, the Allocations process was able to become more aligned with granting processes common in non-profit and scientific funding. Vice Chair Jack Hurtig will be assuming the role of Chair for next year’s process.
The committee allocated a slightly larger amount of total dollars than what was recommended by the Board before the process began. The Board approved this slightly larger amount to ensure that our community organizations can continue delivering their high quality of services and programs.
There were no major differences in allocations between the 2023/24 allocations and the 2024/25 allocations.
Gray Academy of Jewish Education did see an increase of $15,000 in its allocation, although the total allocated to Gray Academy is still down $160,000 from what it received in 2021/22. As well, the Rady JCC will see an increase of $20,000 in its funding over the past year’s funding.
Something else of note is that the position of “senior concierge,” which was created in response to the isolation that many seniors experienced during Covid, has received an increase of $10,000 in funding. In an article I wrote in 2023, Danielle Tabacznik, who was the first senior concierge for the Jewish community, explained what the role of senior concierge was: “I’ll be reaching out to seniors in the Jewish community who may or may not be isolated and who may not be connected to services. I’ll be checking in with them to make sure they’re doing okay…to see whether they do need referrals to services. I’ll also be asking them whether they’re feeling isolated, what programs or services might help them.”
Local News
The reawakening of Rochelle Rabinovitz
By GERRY POSNER Many of us undergo transformations of some kind during our lifetimes, but surely one of the most profound changes to occur to anyone was one which took place in the life of Rochelle Rabinovitz, formerly Rochelle Brownstone, daughter of the late Jack and Lorraine Brownstone. Rochelle is a former Winnipegger who has been living for the past 50 years in Calgary, which is where she and her late husband Mervin Rabinovitz settled back in September 1974.
Rochelle was the eldest of three children, raised in a secular Jewish home – with some Jewish education, but quite limited, as it was for many Jewish kids raised in the south end of Winnipeg in the 1950s and 60s. Her life began on Borebank Street, later Waterloo, and still later on to Brock Street, all in River Heights in the south end of Winnipeg. She was friends then and remains friends even to this day with (as they were then known and in part still are) Carla Singer, Anna Mae Silver, Carolyn Lupa, Rhonda Krindle, Brenda Jacobson, and Judy and Joyce Wolinsky, both of blessed memory. Tanya Morgan became a very close friend from Grade 7 through university and an adventure travel partner afterwards.
Rochelle attended the University of Manitoba from 1962-66. Upon graduating from Science, she was off to Montreal where she worked as a computer programmer. Rochelle loved being away from home and was part of the Expo experience in 1967 in Montreal. After a brief stop in Scotland and a temporary job in Winnipeg, Rochelle was off to Europe for 4 months as part of her real education. On her return to Winnipeg, she worked for nearly four years as a programmer/analyst at the University of Manitoba Medical School. She even lived on her own in an apartment at the then Canterbury House Apartments on Roslyn Rd.
In 1970, she received a call from a Mervin Rabinovitz, a teacher at the dental school in Winnipeg and a former South African who had accepted an 18-month teaching contract at the dental school. They discovered that they not only worked in the same building, but coincidentally, he also lived in Canterbury House. One thing led to another and, in February of 1972, they were married at the Shaarey Zedek Synagogue. Mervin and Rochelle soon decided to move to Montreal so that Mervin could get his Master’s degree in Orthodontics. During those two years Rochelle worked at the Royal Victoria Hospital in computer programming and taught programming at a private school.
In September 1974 – some 50 years ago, Rochelle and Merv made the decision to move to Calgary where an opportunity beckoned for Merv and, as they say, the rest is history. The couple bought some acreage outside of Calgary, built a house there, and that became home to their three daughters – born between 1979 and 1983.
It was in 1984 when Rochelle’s kind of awakening began with respect to her Jewish roots. It was a time when Rochelle’s eldest daughter was about to start school. To help Rochelle and Merv decide whether they should send their daughter to public school or the Jewish day school in Calgary, Rochelle began reading a well-known book, “To Be a Jew, “ by Rabbi H. H Donin. The values set out in that book resonated with Rochelle and the couple elected to send their daughter to day school.
Rochelle’s real moment of epiphany began when she attended the Jim Keegstra trial. For those not old enough to remember who Keegstra was, he was a high school teacher who promoted hatred against Jews. After listening to all the hateful things Keegstra had said about Jews, Rochelle began to wonder how comprehensive the Jewish education she had received had been in terms of teaching about antisemitism, but after some deep thinking and conversations, Rochelle came to realize that she had to understand and learn her own history. She also realized she had to be pragmatic and face the reality that we Jews were – and srill are, a very small minority in Canada and indeed in the entire world. She concluded that we, as Jews, should not shrink from expressing our Jewish identity – even in the face of people who hate us. At that point, she was ready to embrace her Jewish roots and embrace it she certainly did.
From becoming a regular attendee with her family at Shabbat services, to organizing a weekly women’s study group as well as a Shabbat Shalom monthly book club, and establishing a meaningful link with Israel, Rochelle gradually came to appreciate and marvel at the wisdom of Sabbath observance.
All of this led to Rochelle pursuing her Jewish education at the Department of Religious Studies at the University of Calgary. She began to “ appreciate additional aspects of my Jewish inheritance including mysticism, philosophy, Talmud and history,” she says. Her family called her a “born again” Jew, but she regarded her transformation as a “baal-tesuvah,” one who has returned to Judaism.
Ultimately, Rochelle earned a Bachelor of Arts in Religious Studies and later began working on a Master’s degree. She became active in Jewish-Christian dialogue and multi-faith organizations. She has been involved extensively in the Canadian Council of Christians and Jews, serving as Treasurer, later Vice President, and ultimately, President. Her Judaism gave her the confidence to reach out to others and speak up when confronted by ignorance and bigotry. This awakening changed her life.
Rochelle is now the Past President of the Canadian Council of Christians and Jews – Alberta region and a co-founder of the Inter-Faith Network of Calgary. Her Judaism is essential to who she is. In fact, it was only because she was at synagogue on the weekend when I was in Calgary recently attending her synagogue where we bumped into one another at the kiddish table (Where else?), that caused me to realize that the Rochelle Rabinovitz story was one worth telling.
If truth be told, Rochelle looks the same as she did when I knew her as a teenager in Winnipeg, but she is a different person than the girl I knew back in the 1960s. she was always a positive person, but from my conversations with her, I felt as if a light was shining on and through her. Her parents would be amazed.
Local News
After nine months of war and trauma, Israeli kids are finding a respite at Canadian summer camps
By ALEX ROSE (CJN) Camp Northland B’nai Brith has a pretty standard operating procedure for emergencies. When a fire or other urgent situation occurs, a siren rings that triggers a set of emergency protocols.
This year, though, the camp—located in Haliburton, Ont.—is removing the siren from their protocols.
It’s not because they don’t want to be prepared for emergencies. It’s because they want to be prepared for the Israeli campers and staff who are coming this summer. And, as camp director Simon Wolle learned, the sound is unfortunately similar to the air raid sirens used in Israel.
For that reason, Northland decided to ditch the sirens, so none of the Israelis will have to relive the trauma of the last year in the place that is supposed to be an escape from it all.
“We can give these children a home that is safe, that is comfortable, where they’re going to be in an environment full of laughter, full of smiles, full of activities, heavily programmed, being busy, being active. Just being able to be kids means the world,” said Wolle.
“I think the fact that they’re going to come here and be given that experience in contrast to the darkness that they’ve had to live in now, since Oct. 7, is going to be… what will feel like a new life for them. And it’s super exciting to be able to give that to them. They don’t even know yet what they’re about to experience and how positive this is going to be. And they deserve it. These kids deserve it.”
There are five groups of Israeli staff and campers attending Northland this year. The first is Kids of Courage from Beit Halochem, a hospital in Israel for disabled veterans. Since 2016, Northland has been bringing in campers whose parents were severely injured or disabled in the military. This year, for the second time, a former Beit Halochem camper is returning as staff.
The second are the shinshinim, Israeli students who spend a year in Canada between graduating high school and starting their military service. They spend the first 10 months associated with a synagogue or Jewish school, and the last two at camp.
The third are the shlichim from the Jewish Agency for Israel, who spend a summer at camp after completing their service in the Israeli military. Some of this year’s shlichim staff were on a navy warship or in Gaza only two weeks before starting camp.
The fourth are independent campers, not associated with any programs, whose parents heard that Canadian Jewish summer camps could be a good option for their kids this summer.
And the fifth didn’t even exist until just before the camp season started. They are a group of 13 campers and two chaperones from Kfar Szold, a small kibbutz just over five kilometres away from the border with Lebanon. A few weeks ago, a group of Canadian Jewish camps and community members worked together to find a summer home for these 15 Israelis, who have been living under the shadow of rocket fire for months on end.
The exact distance between Kibbutz Kfar Szold and the Lebanese border is important, because all residential areas that are within five kilometres of the border have been evacuated because of the constant rocket fire coming into Israel from Hezbollah.
Kfar Szold is the closest residential area to the border that was not evacuated. And although they don’t meet the criteria for evacuation, their situation is very similar to that of their neighbours who were moved away.
Elinor Gofer is one of those neighbours. She lives in Kibbutz Hagoshrim, 2.5 kilometres from the border with Lebanon, where she works as a real estate agent (although business has of course been put on hold for the time being). Hagoshrim is one of a group of kibbutzim, including Kfar Szold, that are all connected, with their children attending the same schools.
“I can’t believe these people weren’t evacuated. Their kids go with our kids to our school and they’re just located shy of 500 meters from what the government said isn’t safe. And as someone from Kibbutz Hagoshrim, I know what my kids are going through. I have teenagers, I also have small kids,” she said.
“We get hotels, we get help. And this is a major help, but these people don’t even have the opportunity to go anywhere else. They have to stay in their kibbutz and there’s daily missile attacks. The entire area, there’s not even medical care.”
Back in the winter, Gofer had helped a group of children who had been evacuated secure spots at summer camps in the United States. Eventually, word of that initiative got to Amir Epstein, who runs the Jewish advocacy organization Tafsik, and he offered to help find summer camp spots for the kids in Canada. Although the evacuated children had already been placed, Gofer recognized an opportunity to offer some respite to the kids stuck in Kfar Szold.
“I said, ‘wait a second, there’s someone here that can help. Actually, it’s not a bad idea to see, there’s so many other children that need this.’ And specifically on that Friday (that Epstein reached out), we came home to visit our kibbutz and there were two direct hits on Kfar Szold,” Gofer said.
At that point, Gofer reached out directly to Epstein to see if he would help find spots for kids who hadn’t been officially evacuated by the government. She also offered to help with whatever she could, even though none of her own children would be going, because she is fluent in English and there is no real estate to sell. She also sent Epstein photos that she had taken of the direct hits on Kfar Szold.
Once Epstein agreed to help, Gofer’s next call was to the kibbutz director at Kfar Szold.
“She almost cried on the phone. She was so, so excited that we even thought about them because those people, they feel like everyone forgot about them. I mean, they’re living in a place of war, and they don’t even have financial aid or any kind of notice from the Israeli government,” Gofer said.
Once Epstein and Kfar Szold signed on, it was only a matter of finding spots for the Kfar Szold campers. A message went out to the Canadian Jewish community, and word quickly got around.
Wolle, director of Northland, soon heard about the plight of the kids at Kfar Szold. “For us, this was a very simple answer,” he said.
“There were people from our family, our extended family in Israel, asking for help. And when that happens, we have a policy of saying, ‘We are here,’ and we were prepared for this.”
Multiple summer camps offered spots to the campers, and all of them worked together to find the best solution, Wolle was quick to point out.
Many other initiatives also bring Israelis to camps across Canada. One of those programs is OneFamily, an organization for those who were injured or lost family in terror attacks, which has been sending children to Camp Timberlane since 2006. Another is Israeli Victims of War, which is sending over 200 Israelis to camps across Canada this summer.
In the end, Northland was chosen for the Kfar Szold campers because it had room for all 15 of them—in part because they had held 40 slots in reserve in case just such a need arose. The 13 campers and two chaperones from Kfar Szold will arrive on July 28, for the camp’s second session.
Wolle, Epstein and Gofer are all grateful for the opportunity to help bring these kids to Northland.
Wolle has always been proud of the efforts Northland and other camps have been making over the years to offer a taste of Canadian summer paradise to deserving Israeli campers. But he recognizes the increased importance of providing a safe and joyful home for Israeli campers and staff after a year filled with fear and trauma, and what it means to be able to make a difference from the other side of the world.
“Whether it’s being a camper in the cabin welcoming them, whether it’s being the staff taking them on this journey, whether it’s the board of directors, who have authorized these initiatives, whether it’s the chaperones that are going to be here to facilitate, I think everybody is going to have the reward and that feeling of we’ve done something to help and to contribute… because that’s what everybody that I’ve interacted with is seeking.”
Gofer, who knows firsthand what Kfar Szold is going through, empathizes most of all with the parents, who are able to do something positive for their kids in such a difficult time.
“It’s so fulfilling for me as a person to do something. I don’t know personally the parents or the children, but just to hear their gratitude,” she said. “It’s not even what we’re doing for the kids. It’s even giving the parents the feeling that they’re doing something positive for their child. They can allow their child to have this kind of experience and adventure… it even gives them some kind of hope that they’re able to give their child something like that.”
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