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Downing of Ukraine Airlines flight: a classic case of mismanagement of a crisis

By YURI KOGAN and ZEV COHEN of Ergo Oriens Crisis Management. (Special to The Jewish Post & News)

PS752, a scheduled commercial flight by Ukraine International Airlines from Tehran to Kyiv disappeared from air traffic control radar a few minutes after departure in the early morning hours of Wednesday, January 10. Initial media reports, quoting local witnesses and Iranian officials reported the airliner disappeared 6 minutes after departure at an altitude of 8,000 ft. It was reported that no distress call was transmitted by the crew. All 176 crew and passengers on board were reported as casualties. There were no survivors. Most of those on board were either Canadian citizens or others on their way to Canada through Kyiv.

 

 

 

 

Shortly after the incident both Iranian officials and the embassy of Ukraine in Tehran claimed PS752 crashed due to technical causes, namely a burnout of one of the airliner’s engines. This theory was retracted after a short while as other versions of events started appearing, namely the possibility that the airliner was shot down by a Russian produced air defense missile operated by Iran.

The latter version was totally rejected by Iran. Seyyed Abbas Mousavi, the spokesperson of the ministry of foreign affairs of Iran, speaking at a press conference on Thursday, January 9th, had tagged the “early assessments by some Western media officials that a Ukrainian airliner carrying dozens of civilians have been shot ‎down” as “the suspicious moves ‎by the West to create a negative atmosphere against Iran” (https://en.rasanews.ir/en/news/448459/iran-slams-west%E2%80%99s-smear-campaign-over-crashed-airliner). This was supported by the head of Iran’s aviation authority Ali Abedzadeh, saying at a press conference on Friday, January 10th, “the missile theory could not be “scientifically correct” because it was not possible for an airliner to be hit and “continue flying for 60 to 70 seconds” (https://www.telegraph.co.uk/news/2020/01/10/iran-says-certain-missile-did-not-ukrainian-plane-calls-west/). Iranian officials also initially refused to include Boeing Co., the manufacturer of the Boeing 737-800 airliner, or other US entities in the investigation of the event.

In parallel international media hubs began publishing evidence supporting the version by which PS752 was indeed shot down by “an object rapidly moving upwards” and assessed to be a missile launched by an Iranian air defense system. Canadian prime minister Justin Trudeau was the first world leader to accuse Iran of unintentionally shooting down the Ukrainian civilian airliner carrying 63 Canadian nationals among its 176 passengers.

Eventually, on the morning of Saturday, January 11th, Iran admitted to shooting down PS752 by an air defense missile due to what was described by a statement of the general staff of Iran’s armed forces as “human error”.

Looking at the described sequence of events from the point of crisis management two crises arise. The first, an internal one, comprised of the sequence of events leading to the erroneous identification of a civilian airliner performing a routine departure maneuver in the vicinity of an international airport and the main gateway to the country, as a hostile incoming target and subsequently deciding to launch missiles and shoot it down. This could be pointing to an insufficient level of operational competence by the operating air-defense crew and will not be discussed here.

The second crisis, relevant to any entity facing an evident failure of a product or an action, causing a major disaster. The criticality of the realization that a crisis has erupted, and the need for putting into effect crisis management practices could not be overstated. This is augmented by the fact that, in this case, multiple sources were able to almost instantly provide a significant body of evidence supporting the version that PS752 was indeed shot down by an object launched from Iranian soil.

The sequence of statements made by Iranian officials, starting from the immediate hours after the disaster took place, claiming it was caused by a technical issue, namely a burnout of one of the airliner’s engines is nothing but erroneous in view of the short time passing since the disaster took place, clearly not allowing a proper investigation to take place and produce conclusions as to its causes. The fact these statements were taken ‘off the air’ shortly after being published only adds to the atmosphere of bad crisis management.

It seems nobody in Iran stopped to analyze the sequence of events and the probability of the availability of credible evidence pointing to a version of events contradicting the one presented and promoted by its officials. A claim that this was caused by the lack of information does not seem feasible as air defense missiles are not assault rifle rounds and the fact two were launched and are missing is not something a short examination would not discover. Moreover, in today’s highly monitored world, especially in a strategic hotspot such as the ‘Iranian neighborhood’, the ‘density’ of electronic monitoring and visual imaging is so high, it would be a critical error to deny the responsibility to causing a disaster, where multiple parties have significant motivations to prove you wrong and uncover the truth.

Providing almost automatic ‘I am not responsible’ statements could not be more wrong. In its statements Iran claimed the version of it being responsible to the disaster was aimed to smear it. Iran’s late and somehow lame claim to partial responsibility, putting the rest of it on earlier US actions is the one to negatively portray it, bringing up a picture of it being unsuccessful in covering the causes to the disaster up and being forced to admit guilt by mounting external evidence.

Successful Crisis Management Practices would point first to the identification and acceptance of the fact a crisis is evident. Next, the “immediate suspect” should conduct a swift internal examination aimed at ascertaining the facts, while putting up a statement acknowledging the fact of the disaster happening and an investigation into its causes being conducted. Denying or taking responsibility for the causes if the disaster could take place only after internal checks and investigations were concluded with the facts and evidence clear, as well as their availability to other interested parties. Being perceived as guilty and forced to confess, rather than assuming responsibility for an unintentionally caused disaster is not a position anybody would aspire to.

 

Yuri Kogan is CEO of Ergo Oriens Consultants, a company specializing in crisis management. Zev Cohen is a former Winnipegger who has lived in Israel for over 50 years. Cohen is now working with Kogan on developing a series of a articles aimed at the general public, dealing with issues of crisis management.

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Winnipegger behind restoration of historic Jewish cemetery in Portugal

Bonnie Neil

By MYRON LOVE The Butterfly Effect is roughly the idea that, metaphorically, great trees grow from small seeds or, to be more specific, the theory that tornadoes in North America may be triggered by a butterfly in Africa – or a seagull in the Atlantic – flapping its wings multiple times.
This story is an example of the Butterfly Effect in human terms.  Roughly 40 years ago, a Winnipegger by the name of Bonnie Neil – she was known as Bonnie Griffith back then – happened to be visiting Portugal – in her role as program director of the old Hargrave YMHA’s Stay Young seniors group – and came across an abandoned Jewish cemetery in the south of the country.  She mentioned the sorry state of the cemetery to a member of the small Jewish community in Lisbon.  Now, that cemetery is a Jewish heritage site.
A social worker by training, she was hired by the Y in 1975 to work with teens. After a short time, she switched her focus to developing programming for older Jewish adults. “I founded the Stay Young Club,” recalls Neil (who isn’t Jewish).  “When I started at the Y, there were no programs for older adults.  I first proposed to Les Marks (who was then the Y’s executive director) the idea of programming for older adults and he gave me carte blanche to create programming.”
With funding from the Jewish Foundation and the Federal Government’s New Horizons program, Neil set to work. She began with a weekly gym and swim program, then added a weekly lunch, a Yiddish group, a choir and a light exercise group. Within a couple of years, the Stay Young Club was offering activities for older adults every week day.
The ambitious Neil then began going further afield.  She began organizing short trips for Stay Young members, starting with Calgary and Edmonton, subsequently to Florida and Palm Springs. Looking even further afield, she took her charges to  Israel three times –with assistance the first time from the well known Noach Witman (who operated Witman Travel in addition to hosting the Jewish Radio Hour).  Subsequent Israeli trips were organized through Beth Shore at Flair Travel.
Les was always asking me where we were going to go next,” she remembers.  “I had come across a little book listing places of Jewish interest.  I noticed that Portugal wasn’t listed.  We had been flying with CP Air -which flew to Portugal. I decided to go to Portugal to see for myself what might be of interest to Jewish travellers.
“As I knew nothing about the country, I asked a Jewish woman I met what there was in Portugal that might be of interest to Jewish travellers?  She suggested I visit the southern city of Faro where there was a Jewish cemetery.”
Now some background: It is common knowledge (I think) that all Jews (except those who were willing to convert to Christianity) were expelled from Portugal in 1496 – four years after Jews were expelled from Spain.  I hadn’t given much thought to what Jewish life in Portugal was like following the expulsion.  According to information that Neil gave me, Portugal began allowing some Jews back into the country in the early 1800s.  During World War II, the country became a haven for Jews fleeing Nazi persecution. Thousands of Jewish refugees found safety in Portugal. After the war, most left for other destinations.  The Jewish population currently is about 900 – with two-thirds living in Lisbon, the capital.
(Ed. note: Portugal has become a prime destination for Israelis seeking to obtain citizenship in a different country, although without actually leaving Israel. According to the Times of Israel, over 60,000 Israelis have been granted Portugese citizenship, although only 569 had actually moved there as of September 2023. According to the TOI article, ‘The surge of Israeli applicants began after Portugal passed its “law of return” in 2015, allowing the descendants of Portuguese Sephardic Jews who were affected by the 16th-century Inquisition to apply for nationality. The Portuguese government has announced plans to end this policy in December 2023, saying its purpose of reparation will be ‘fulfilled.’ “
It sounds quite similar to the vast number of Lebanese who hold Canadian citizenship – between 40-75,000. It seems that Portugal and Canada offer attractive alternative destinations for Israelis on the one hand, and Lebanese on the other. If either group thought their lives were truly in peril, then they would have a safe place to where they could run, but in the meantime both Israelis and Lebanese seem content to stay where they are.)
In the 15th century, Faro had been a centre of Hebrew printing.  The Jewish community began to be reconstituted in the 19th century.  The cemetery was opened in 1820.  In the 1860s, Jews from Morocco settled in the community – with some Russian and Polish Jews coming before World War I.

The Jewish cemetery in Faro, Portugal


So Neil traveled to Portugal on an exploratory visit and asked her guide to show her the cemetery. She was horrified by what she saw.
“The last Jewish resident of Faro had died a  year before,” she recalls.  “When I arrived, the gates were locked.  I could see that there was garbage and weeds everywhere. I also learned that the city was planning to tear down the cemetery to expand a sports field nearby.  I let it be known that I was planning to bring a group of Jewish tourists and I got a promise that the cemetery would be cleaned up.”
During a stopover in Lisbon, she mentioned the cemetery’s deplorable condition. Then she went home.  As it happened, the tour was cancelled due to a lack of registrants. 
She says that she never gave Portugal another thought.
In 1985 she left the Y for government employment.  “While I loved working at the Y,” she says, “I was a single mother by then with two children – and the government was offering a salary that was twice what the Y was paying.”
Recently, Neil learned what happened to the cemetery.  It seems that shortly after she alerted the Jewish community in Lisbon,   a community member by the name of Ike Bitton founded the Faro Cemetery Restoration Fund.  The result of the fundraising effort resulted not only in the cemetery’s restoration, but also the opening a small Jewish museum containing a display of furniture from Faro’s synagogues.
Neil left government in 1992 to go into private practice in the social work field.  She notes that she did some programming with seniors at the Simkin Centre. She retired in 2014.  She still supports some Jewish institutions such as the Winnipeg Jewish Theatre. 

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Famous Gambling Scandals and Controversies: Allyspin Casino Opinion

The gambling industry is full of scandals and controversies. There are various cases of fraud and manipulation schemes. That is why it is very important to pay attention to reliable gambling sites like Allyspin online casino, which follows the rules of responsible and safe gambling for its fans. Research shows that more than one trillion dollars are bet worldwide every year. That is why it is very important to be able to distinguish safe and reliable sites from fraudulent ones.
Casino Fraud and Money Laundering
Honest and secure gambling websites like Allyspin casino are careful not to fall victim to scammers. However, many sites are often targets for money laundering and fraud. Due to the large volume of transactions and cash flow, it is difficult to track all the directions of the flow of funds.
Among the largest scandals, the Crown Resorts in Australia stands out. An investigation showed that the casino was used to launder millions. Macau casino networks have also been involved in high-profile scandals. Thus, the region has faced close attention due to allegations of organized crime and laundering billions of dollars through betting. In addition, there are many money laundering cases in Las Vegas casinos.
There are many different methods of money laundering in online casinos. For example, fraudsters use chip dumping, cashing out winnings. Also, structuring is used by entering small amounts that are difficult to track over time.
Gambling Industry Reforms after Scandals
Sites like Allyspin casino do everything possible to prevent such scandals. Thus, the latest security measures and solutions are actively implemented:
Advanced fraud detection based on artificial intelligence. With the help of modern algorithms, monitoring of suspicious behavior when placing bets is simplified.
Strict identity verification protocols. Users need to confirm their identity before being able to withdraw funds.
Secure data using blockchain. Modern online casinos use cryptocurrency payments and blockchain in order to reduce the risks of unauthorized access to transactions.
Responsible gaming programs are also actively implemented. Online casinos offer the option of self-exclusion, as well as provide full support to players. All this allows you to minimize possible risks in the process of gambling and ensure the transparency of payment transactions.
The Future of Casino Security and Fraud Prevention
Large sites like Allyspin casino continue to expand, introducing enhanced security and fraud prevention tools. In the near future, such unique features will be available:
Fraud detection systems based on artificial intelligence and machine learning. Automation of processes helps to detect any fraudulent facts much faster compared to traditional methods.
Blockchain technology and cryptocurrency. Cryptocurrency payments help not only simplify payments for users, but also reduce the risks of unauthorized transactions.
Biometric and multi-factor authentication. Thus, users undergo unambiguous identification, which reduces the risk of account use by fraudsters.
Cybersecurity plays an important role in online casino gambling. Modern sites implement the latest mechanisms to combat fraud, ensure fair gaming process and fully protect honest players.

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Canada Is Failing Its Students on Holocaust Education — Here’s What Must Change

By EMILY (surname withheld by request) We received the following article from a third-year Health Sciences student at Western University, who wrote that as “a Jewish student, I have seen firsthand how Holocaust education in Canada is falling short and how that failure is contributing to fear, misinformation, and rising antisemitism on campuses like mine.”

Despite curriculum requirements, Holocaust education in Canada is alarmingly inadequate. A recent survey found that nearly one in five young Canadians believe the Holocaust has been exaggerated. This highlights a dangerous gap in historical understanding, leaving students vulnerable to misinformation, denial, and rising antisemitism. If Canada is serious about combating hate, it must take Holocaust education far more seriously.

When asked whether Holocaust education in Canada is lacking, Professor Hernan Tessler-Mabe, historian and coordinator of Jewish Studies at Huron University, did not hesitate: “You are 100 percent correct.”

While most provinces claim to include Holocaust education in their curricula, the programming and implementation of curriculum tends to be inconsistent and inadequate. A student’s understanding of one of history’s greatest atrocities depends heavily on where they go to school, which teacher they have, and whether their school offers substantive instruction. The result is misinformation, denial, and rising antisemitism.

Avoiding Holocaust education allows dangerous myths and conspiracy theories to spread unchecked. Without an understanding of the Holocaust and the centuries of antisemitism that preceded it, students are ill-equipped to identify modern antisemitism in the world around them. This antisemitism manifests into everyday conversation, online spaces, and political discourse.

To address this crisis, Canada must act with urgency in three key areas. These include consulting experts, confronting difficult material, and properly training educators.

First, schools and provincial governments must consult those who specialize in Holocaust history and education. “It is the most important thing,” Dr. Tesler-Mabé, Associate Professor and Coordinator of Jewish Studies at Huron University says. He points out, “You cannot just throw it into a general history class and assume it will be taught well. You need people who understand both the history and how to teach it.”

Second, we must accept that the subject is deeply disturbing and cannot be made comfortable. Dr. Tesler-Mabé iterates, “We have to accept that parts of this will be traumatic or triggering.” “Obviously it depends on grade level, but if students do not feel disturbed by it, they will not understand it. That discomfort is part of the learning.”

Third, teachers must be prepared. Many educators may feel unequipped to teach this material and either gloss over it or skip it altogether. Training programs and partnerships are essential. In Ottawa, the Centre for Holocaust Education and Scholarship (CHES) works to connect schools with survivor testimonies and support resources, but broader reach and investment are needed.

Dr. Tesler-Mabé explains, “We have to teach the teachers, especially now that we are losing survivors. That raises a whole new concern. How do you teach something this heavy, this complex, without first hand testimony? Educators need the tools, the background, and the sensitivity to do it well.”

Some may argue that Canada already does enough in this area. After all, Holocaust education is present in some curricula, and many students visit Holocaust museums or hear from survivors. But occasional exposure is not enough. The widespread prevalence of Holocaust denial and the proliferation of antisemitic conspiracy theories underscore significant shortcomings in current systems designed to combat such misinformation. A 2022 report by UNESCO and the United Nations, in collaboration with the World Jewish Congress, found that 16.2% of Holocaust-related content on major social media platforms either denied or distorted fundamental facts about the Holocaust. A standardized, rigorous, and mandatory approach is the only way forward.

Holocaust education is not just about history, it is about safeguarding the future and combating antisemitism in modern manifestations. When students understand how propaganda, scapegoating, and dehumanization led to one of history’s darkest chapters, they are better equipped to recognize and reject hatred in all its forms. Without a solid foundation in Holocaust education, antisemitism continues to fester, not just in online spaces, but within universities, workplaces, and public discourse. We are already seeing the consequences of unchecked Holocaust denial and rising antisemitism, from bias in professional spaces to hostility on university campuses. As a Jewish student at Western University, I have seen fear take hold among my peers. Friends who once wore Stars of David or spoke openly about their heritage now hesitate to do so. I have also begun to question whether it is safe to express my identity. With the last generation of Holocaust survivors passing, the responsibility to preserve their stories and the lessons they teach rests with all of us. If we do not confront this crisis at its root, we risk allowing history to repeat itself in new and dangerous ways.

Canada is failing its students. In doing so, it is failing the promise of Never Again. The question is not whether we should strengthen Holocaust education, but why we have not already.

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