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Downing of Ukraine Airlines flight: a classic case of mismanagement of a crisis

By YURI KOGAN and ZEV COHEN of Ergo Oriens Crisis Management. (Special to The Jewish Post & News)

PS752, a scheduled commercial flight by Ukraine International Airlines from Tehran to Kyiv disappeared from air traffic control radar a few minutes after departure in the early morning hours of Wednesday, January 10. Initial media reports, quoting local witnesses and Iranian officials reported the airliner disappeared 6 minutes after departure at an altitude of 8,000 ft. It was reported that no distress call was transmitted by the crew. All 176 crew and passengers on board were reported as casualties. There were no survivors. Most of those on board were either Canadian citizens or others on their way to Canada through Kyiv.

 

 

 

 

Shortly after the incident both Iranian officials and the embassy of Ukraine in Tehran claimed PS752 crashed due to technical causes, namely a burnout of one of the airliner’s engines. This theory was retracted after a short while as other versions of events started appearing, namely the possibility that the airliner was shot down by a Russian produced air defense missile operated by Iran.

The latter version was totally rejected by Iran. Seyyed Abbas Mousavi, the spokesperson of the ministry of foreign affairs of Iran, speaking at a press conference on Thursday, January 9th, had tagged the “early assessments by some Western media officials that a Ukrainian airliner carrying dozens of civilians have been shot ‎down” as “the suspicious moves ‎by the West to create a negative atmosphere against Iran” (https://en.rasanews.ir/en/news/448459/iran-slams-west%E2%80%99s-smear-campaign-over-crashed-airliner). This was supported by the head of Iran’s aviation authority Ali Abedzadeh, saying at a press conference on Friday, January 10th, “the missile theory could not be “scientifically correct” because it was not possible for an airliner to be hit and “continue flying for 60 to 70 seconds” (https://www.telegraph.co.uk/news/2020/01/10/iran-says-certain-missile-did-not-ukrainian-plane-calls-west/). Iranian officials also initially refused to include Boeing Co., the manufacturer of the Boeing 737-800 airliner, or other US entities in the investigation of the event.

In parallel international media hubs began publishing evidence supporting the version by which PS752 was indeed shot down by “an object rapidly moving upwards” and assessed to be a missile launched by an Iranian air defense system. Canadian prime minister Justin Trudeau was the first world leader to accuse Iran of unintentionally shooting down the Ukrainian civilian airliner carrying 63 Canadian nationals among its 176 passengers.

Eventually, on the morning of Saturday, January 11th, Iran admitted to shooting down PS752 by an air defense missile due to what was described by a statement of the general staff of Iran’s armed forces as “human error”.

Looking at the described sequence of events from the point of crisis management two crises arise. The first, an internal one, comprised of the sequence of events leading to the erroneous identification of a civilian airliner performing a routine departure maneuver in the vicinity of an international airport and the main gateway to the country, as a hostile incoming target and subsequently deciding to launch missiles and shoot it down. This could be pointing to an insufficient level of operational competence by the operating air-defense crew and will not be discussed here.

The second crisis, relevant to any entity facing an evident failure of a product or an action, causing a major disaster. The criticality of the realization that a crisis has erupted, and the need for putting into effect crisis management practices could not be overstated. This is augmented by the fact that, in this case, multiple sources were able to almost instantly provide a significant body of evidence supporting the version that PS752 was indeed shot down by an object launched from Iranian soil.

The sequence of statements made by Iranian officials, starting from the immediate hours after the disaster took place, claiming it was caused by a technical issue, namely a burnout of one of the airliner’s engines is nothing but erroneous in view of the short time passing since the disaster took place, clearly not allowing a proper investigation to take place and produce conclusions as to its causes. The fact these statements were taken ‘off the air’ shortly after being published only adds to the atmosphere of bad crisis management.

It seems nobody in Iran stopped to analyze the sequence of events and the probability of the availability of credible evidence pointing to a version of events contradicting the one presented and promoted by its officials. A claim that this was caused by the lack of information does not seem feasible as air defense missiles are not assault rifle rounds and the fact two were launched and are missing is not something a short examination would not discover. Moreover, in today’s highly monitored world, especially in a strategic hotspot such as the ‘Iranian neighborhood’, the ‘density’ of electronic monitoring and visual imaging is so high, it would be a critical error to deny the responsibility to causing a disaster, where multiple parties have significant motivations to prove you wrong and uncover the truth.

Providing almost automatic ‘I am not responsible’ statements could not be more wrong. In its statements Iran claimed the version of it being responsible to the disaster was aimed to smear it. Iran’s late and somehow lame claim to partial responsibility, putting the rest of it on earlier US actions is the one to negatively portray it, bringing up a picture of it being unsuccessful in covering the causes to the disaster up and being forced to admit guilt by mounting external evidence.

Successful Crisis Management Practices would point first to the identification and acceptance of the fact a crisis is evident. Next, the “immediate suspect” should conduct a swift internal examination aimed at ascertaining the facts, while putting up a statement acknowledging the fact of the disaster happening and an investigation into its causes being conducted. Denying or taking responsibility for the causes if the disaster could take place only after internal checks and investigations were concluded with the facts and evidence clear, as well as their availability to other interested parties. Being perceived as guilty and forced to confess, rather than assuming responsibility for an unintentionally caused disaster is not a position anybody would aspire to.

 

Yuri Kogan is CEO of Ergo Oriens Consultants, a company specializing in crisis management. Zev Cohen is a former Winnipegger who has lived in Israel for over 50 years. Cohen is now working with Kogan on developing a series of a articles aimed at the general public, dealing with issues of crisis management.

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BOOK REVIEW: “Fighting the Hate: A Handbook for Jews Under Siege”

Cover of "Fighting the Hate"; author Melanie Phillips

Reviewed by MURRAY BENDER “Thinking on your feet”—quickly defending a position in a coherent, persuasive manner—is a situation that many people find challenging and stressful. “If only I had said this.” or “Why didn’t I say that?” Hindsight is always 20-20.

Following the Hamas atrocities of October 7, 2023, it has become increasingly necessary for diaspora Jews to “think on their feet” as they unwittingly face a barrage of tough, sometimes hateful, questions about Jews and their Israeli homeland.

Why is Israel committing genocide in Gaza? Why doesn’t Israel return the land it has stolen from Palestinians? Why are Israeli settlers attacking Palestinian farmers? How is Israel different from apartheid South Africa? Why can’t I criticize Israel without being called antisemitic? Is it true that Jews control the world? The list of potential questions is nearly endless.

Engage or hide? This is the difficult choice that confronts Jews as they look to deal with anti-Jewish and anti-Israeli behaviour. Fortunately, author and journalist Melanie Phillips comes to the rescue with her practical and insightful book, Fighting the Hate: A Handbook for Jews Under Siege.

According to Phillips, the dilemma has no single answer. “People need to decide how to behave in accordance not just with the specific circumstances but also with their own attributes and limitations.”

Some regard engagement with their opponents as a sacred duty. “They believe it is a betrayal of the Jewish people not to uphold Israel’s case.” Ohers may be uncomfortable with such a direct approach, but “those who decide to keep their heads down and avoid any altercation may well find that this leaves them with a permanent sense of regret and even failure,” she says.

As a result, it’s probably a good idea to adopt some sort of balance. And that’s where Phillips’ 150-page handbook comes in.

She starts by providing context around the “crisis of legitimacy and acceptance” from which Jews are reeling post-October 7. On the basis of extensive conversations with Jews from across the U.S., Britain and Australia, the author found that many “were near stupefied by the terrifying hatred and irrationality that was unfolding around them.” Again and again, they asked: “What should we do? What can we do?”

In response, Phillips offers a pragmatic approach to help prepare for the inevitable conversations, including a number of key principles:

  • Get smart rather than emotional
  • Stop playing defence
  • Find common ground
  • Be positive and confident
  • Keep physically safe

Based on these overarching criteria, she provides an extensive list of quick and clever retorts to a range of different situations, emphasizing that “it’s our duty to our children and grandchildren to fight for truth and justice.”

So, the next time it is necessary to “think on their feet,” diaspora Jews will be able to respond quickly and confidently to those difficult questions about themselves and Israel. And they can thank Melanie Phillips for coming to the rescue.

Fighting the Hate: A Handbook for Jews Under Siege by Melanie Phillips is available online from Amazon and Indigo.

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ESports Meets Casinos: Overview of Bet Sport Gaming

ESports has become part of the interactive entertainment of online casinos. In fact, many fans already have the opportunity to use Dragonia Casino Bet Sport options while watching the matches of their favorite teams. The hybrid entertainment model opens up many possibilities and increases audience engagement. When video games intersect with betting, it creates a unique collaboration where participants have the opportunity to get a completely new experience right in their own home. At the same time, you can continue to enjoy the usual viewing of familiar tournaments and competitions.

How ESports and Casinos Interconnect

ESports has become a multi-billion-dollar industry that attracts spectators. Traditional casinos are focused on luck. But now they are introducing additional methods of encouraging their customers. Among such options, eSports events deserve special attention. Such bet sport offers combine the usual excitement with an element of competition. The structure of the casino entertainment provides participants with the opportunity to test their skills and reveal their own hidden talents. There are several forms of integration of eSports mechanics into the structure of a classic online casino:

  • Competitive betting. Online casinos provide the opportunity to bet on eSports tournaments, which is similar to the usual sports betting. In addition, the possibilities are significantly expanded compared to simple viewing platforms.
  • Skill-based casino games. Games inspired by eSports encourage players to actively participate in what is happening on the screen. The games reward the player’s results with certain prizes.
  • Interactive arenas. Some casinos broadcast eSports events in real time. This allows players to follow the games directly online, which creates a feeling of real participation in familiar entertainment.
  • Cross-platform interaction. Online casinos are introducing eSports-style leaderboards and achievements to attract more participants.

Such innovations appeal to new participants. Cultural changes are part of the development of the infrastructure of the classic casino, and eSports fans find a new environment for entertainment and communication.

Growth of ESports Betting

Global eSports revenue in 2025 exceeded $1.5 billion. Each bet sport option has made a significant contribution to the development. Surveys show that over 60% of players will express interest in betting on eSports, which reflects the demand and the need to develop an updated infrastructure for participation.

ESports events attract 15-20% more new participants compared to conventional casinos. The eSports betting market will exceed $20 billion by 2027, according to analysts’ forecasts, which encourages new participants to more actively watch tournaments and participate in various types of activity.

Why Fans Choose ESports

Bet sport gambling is gaining popularity. This is due to several reasons. For example, large casinos in Las Vegas and Macau now host full-fledged eSports tournaments alongside traditional entertainment. Venues are also experimenting with separate fan zones where sports betting and classic gambling are available.

Some of the most popular eSports disciplines are League of Legends and Counter-Strike: Global Offensive. Some online casinos even introduce eSports mechanics into slots so that players can try something new.

In short, the intersection of eSports and casinos is a natural development of the industry. Competitive play and an optimized betting system create a comfortable environment for true fans who want to diversify their leisure time.

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Card Game Traditions: Complete Review from Casino Online Lolajack Experts

Card games have been around for centuries. They are constantly evolving and improving. For example, there are now many different formats of online games available. On sites like casino online Lolajack https://Lolajack.com/ca/, you can choose a title according to your preferences and skills. The traditions of card games date back to ancient times. To better show yourself, it is worth familiarizing yourself with these features. This way, you will gain experience, have a good time, and get acquainted with something completely new.

Roots of Card Games

Card games directly reflect cultural identity. They have a unique mathematical structure and thoughtful moves that make even professionals think. Depending on the tradition, the rules differ, but the basic principles always remain similar. Each game has a unique origin:

  • Poker. It originated in the USA back in the 19th century. During its existence, many variations of gameplay have appeared. It combines risk, strategy, and psychology; therefore, it requires high skill from each player.
  • Baccarat. This game has ancient origins. It appeared in the 15th century in Italy, after which it spread throughout Europe. Now it is the basis of any operator like casino online Lolajack.
  • Rimmy and bridge. Card games require the cooperation of participants, so coordinated communication is important here.
  • Blackjack. This is the perfect combination of skill and chance. The player needs to learn to make decisions quickly and monitor the circumstances.

Card games have their own origins and characteristics. Currently, they are an integral part of any online casino, offering a wide range of opportunities for participants.

Why Card Games Are So Popular

Experts from casino online Lolajack emphasize the importance of card games in many cultures. For example, poker remains the leader for a reason. There are more than 100 million active players worldwide who compete and work on their skills. Blackjack also does not lag behind the trends. The level of participation exceeds 40% of regular online casino users.

Every year, the level of online card games grows by 10%. This is possible due to digitalization and increased player awareness. In addition, seasonal events also increase the involvement of participants during peak periods.

Traditions of Card Games

Unique events attract the attention of fans. For example, the World Series of Poker attracts not only participants but also millions of viewers around the world. Sites such as casino online Lolajack also give participants the opportunity to try their hand and compete with professionals.

Baccarat is associated with high stakes. This is especially noticeable among the Asian audience, who like to put probability theory into practice. Blackjack also has an appeal among math lovers. The probabilities of the model and observations directly affect the decisions of players. Online casinos strive to ensure that participants have the opportunity to communicate and find an activity option according to their own preferences.

As a result, card games remain the true leaders of the gambling market. They not only entertain, but also develop attention, perseverance, and social skills. A large selection of various variations of classic games allows you to choose the version that suits your preferences. Developers do not lag behind trends and do everything possible to surprise fans.

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